Hi All, I am working on Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. I have completed all the requirements. Still i am getting the message that the product support case is not created but i can see that in cases tab.

Hi @Divya Kalra,

 Please check this article. 

https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000C4o26SAB