When the user starts interacting with a bot we are creating a case and the case status is -: New
But when the user closes/end the chatbot we need to update the case status from -: New to close.
How we can do that?
1 resposta
Im from Trailhead Help team, here to help you out regarding any issues related to your trailhead challenges or modules. Can you please let us the Trailhead Module name and unit name for which you are facing the issue.
Regards,
Ramu S.
“++TrailheadHelpFollowUp”.
