Currently, our org allows Case sharing, with both Users with a User License of “Salesforce” and "Company Communities". We are exploring the option of restricting Case sharing to only be allowed for Users with a User License of “Salesforce”.
Is there an option for introducing this restriction without custom code? If not, and the Sharing button is removed from our Case layouts is there custom button information that can be provided to accomplish this?
Thank you for any input!
Hello @Garrett Flood
Thank you for your question. I hope the below articles help with your query -
https://help.salesforce.com/s/articleView?id=sf.networks_restrict_case_access.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.networks_secure_guest_user_sharing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_sharing_rule_considerations.htm&type=5
Feel free to mark this as the best answer if the solution works for you. Cheers :)
