I am new to Salesforce but also responsible for getting our team set up. I have set myself up with the Systems Administrator profile and can see the Outlook Integration in Quick Find on a laptop with Office 2019. However, our team all have different Outlook versions... 2016 and 2019. They are set up with the Marketing profile. I have not changed any of their defaults. None of them can find Outlook Integration in Quick Find. What am I missing? I have also tried switching them to a Standard User profile but the results were the same.
To anyone else who has the same problem... support replied with "if you want other users to have access to 'Outlook Integration and Sync' in Setup page, you have to assign them in a profile that has 'Customize Application' enabled." So, make sure your user profile has this enabled. However, so far, my Marketing User profile does not let me enable it in edit. So now I have another problem to figure out.
