When one of our recurring donors would like to change their recurring giving amount (typically a monthly gift), we cancel their plan (open-ended status = closed) and create a new one for the amount they'd like to give so the calculations of what they've committed to versus have remaining are correct. We do this because the majority of our donors are fixed/non-open-ended donors who have agreed to give for a set number of months, typically 12, and if we just changed the amount of their giving the calculation of their total expected and total remaining would be off.
Curious...do you have fixed recurring donors in your org and, if so, how does your org update giving amounts and calculate amount committed vs. outstanding and does this work well for you?
Thanks!
@Morgyn-Britney Abbey I know what you've described is pretty common in general, but I'll leave specific advice for the Community (cc'ing the @Fundraising and #Recurring Donations folks). You'll be happy to know that the new #Enhanced Recurring Donations product allows you to modify the dollar amount (and other fields) of a Recurring Donation and set a specific "Effective Date" so the change can be applied in the future automatically. Meaning, if you get a donor calling in to increase the amount they are giving but ask for it to start in two months, you can set that up on the existing RD, and forget it. On the effective date, the change is applied. Also, only 1 future Opty is created and the totals are a bit different, so you shouldn't have any options with Fixed Length.
Check out the upgrade guide to see if updating is right for your org 🙂
