Has anyone had problems with Prospects being unsubscribed automatically by their email provider/security checker?
We see this now for multiple company prospects. It is consistent for each company. So for example
peter.petersson@companyA.com gets unsubscribed, then johan.johansson@companyA.comalso gets unsubscribed sooner or later. Now, some of our most important partners from specific companies are all unsubscribed.
This happens roughly 3 minutes after an email has been sent, and it is not even opened by the prospect. We have checked with several of them and they all say they did not unsubscribe themselves.
The most logical reason is that Pardot is not too good in distinguishing link crawls from "safety checker bots", at least not for the unsubscribe link. We recently migrated from Mailchimp and we never had this issue there.
Anyone else having this issue and did anyone have any solution? Thank you!
Hi @Erika Träskvik! Have you seen this blog post from Invado Solutions? It outlines how visitor filters are used to prevent these spam clicks from registering as much as possible. I'd start by making sure those filters are present in your account and haven't been accidentally deleted. If everything looks good there, I'd also encourage you to open up a Pardot Support Case, if you haven't already! Our email deliverability team is great and they can take a look to see if there's anything else happening in your account.
