Missing refresh token. User might not have been authorized.: EMAIL_EXTERNAL_TRANSPORT_TOKEN_ERROR
I am receiving the above error when attempting to run email merge with Apsona - they have indicated this is a Salesforce issue. I had previously lbeen able to run this - not sure exactly when it broke - but it did work before Winter 17 at some point
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Edited Today at 9:06 PM ·
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M. A. Sridhar (Apsona)
M. A. Sridhar (Apsona)
@Judi Sohn (
salesforce.com) We seem to have been forwarded to Developer support. They're saying we need premium support to have this resolved, so we are now at a dead end. Any other things we can pursue? Thanks!
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· Select as Best · October 24, 2016 at 11:47 AM ·
Judi Sohn (
salesforce.com)
Judi Sohn (
salesforce.com)
I'm sorry to hear this - I found the thread I thought I saw but it's related to something completely different. Perhaps a post in the partner community?
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· Select as Best · October 24, 2016 at 11:50 AM ·
Stuart McClain (Regional Access Project Foundation)
Stuart McClain (Regional Access Project Foundation)
we have narrowed this down to a permissions/rights issue apparently - I am System Administrator but cannot perform the action - another user CAN perform it w/o error - so what is the setting/permission? I do not know what, or how things got changed as this worked previously
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· Select as Best · October 24, 2016 at 1:29 PM ·
Stuart McClain (Regional Access Project Foundation)
Stuart McClain (Regional Access Project Foundation)
I have contuned to get an answer to this issue - the problem happens with MY user - but not other users. Apsona refuses to do any more testing or assistance with the issue.
Salesforce keeps closing my case saying it is a developer issue because a VisualForce page is used.
they will not talk to each other.
I thought this question had been posted to the Developer group - as they keep telling me to post there - but not getting any responses.
Does anyone have any idea on how to get any further assistance?
I feel screwed that because someone uses VisualForce - a tool provided by Salesforce - that Salesforce will not address the error messages that it sends - since they will not explain WHY this is happening - I cant get the developer, Apsona, to take anyr esponsibility for the issue - and they say that since it works for one User - then it has to be a Salesforce issue.
how does anyone deal with all the finger pointing and noone willing to take responsiiblity? especially when you are paying for their product.
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