Hi All, I'm having an issue with Knowledge visibility. I have two groups of users who are using Knowledge, and they should not be able to see each others' articles. This is how I have it set up:
- Roles: No Data Category Visibility
- Profiles: No Data Category Visibility
- Default Data Categories: None
- Permission Set A: Data Category A
- Permission Set B: Data Category B
Currently, regardless of the above settings, all users in Group A can see Group B's articles, and vice versa. I'm testing this with articles that have the correct data categories populated. What am I missing here? #Service Cloud #Knowledge Articles #Lightning Knowledge
4 respostas
Your salesforce Instance might be using Standard salesforce sharing rather than visibility based on data categories. you can change that from knowledge settings.
