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Topics#Data ManagementPergunta de Liz Marshall
Liz Marshall perguntou em #Data Management
26 de fev. de 2019, 10:16

send email notification to queue

When assigning a case to a queue, is it possible to have the send email notification box checked as the default?
1 resposta
  1. Thomas Lange Jr. (TrebleHook)
    27 de fev. de 2019, 20:25
    Try this:

     

    Go to your Case page layout and click on the Layout Properties button in the palette:

     

    Try this: Go to your Case page layout and click on the Layout Properties button in the palette: Then, check the

     

    Then, check the "Select by default" box under the Email Notification Checkbox section:

     

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