FavoritosDon Schueler (Benefitfocus) publicou em Live Agent (Originalmente publicado por Don Schueler)23 de ago. de 2020, 13:56Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 comentáriosCarregar mais comentários...Peter Chung8 de jun. de 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Adicionar um comentárioEscrever um comentário...NegritoItálicoSublinhadoTachadoLista com marcadoresLista numeradaAdicionar linkBloco de códigosInserir imagemAnexar arquivosURL do linkCancelarSalvar0/9000Responder
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter Chung8 de jun. de 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
