I am stumped on an issue related to older Activities disappearing in Lightning Experience.
Can you help?
Working on a particular record in Salesforce Classic I have lots and lots of older (closed) Activities logged against Contacts/Accounts.
When switching over to Lightning Experience, and navigating over to any of these Contacts/Accounts, the same older (closed) Activities DO NOT appear in the Past Activity timeline as expected.
I understand completely that in Lightning Experience - Activities are no longer appearing as Related Lists. Instead they are displayed in a timeline. Great. I'm cool with that.
Then why are these old, closed Activities not appearing?
Can someone help me understand this?
Thanks.
@* Release Readiness Trailblazers * @User Group, New York City, US @* Salesforce Administrators * @AdminHero.com Community @User Group, Englewood Cliffs, US
David,
I picked a major account and tested your concern in our sandbox, switching it between Classic and Lightning interfaces. The count of Activities (Open Activities & Activity History) in Classic matched with the count of Activities (Next Steps & Past Activity) in Lightning. Hence, I believe that Activities, past or open, are not disappearing when switched from Classic to Lightning as I could see activities dating all the way back to 9/8/2014. Also, I don't believe we asked Salesforce Support to extend the rolling cycle for our archived activities.
