Agentforce for Service: Build, Route, and Troubleshoot Service Agent
Take agents from draft to production-ready with prompts, flows, and Omni-Channel routing, then earn the superbadges.
Build and Activate a Service Agent
Take a tour of the new builder that makes it easier to create and test Agentforce agents.
Crie um agente de serviço para ajudar com reservas e recomendações.
Assign the agent user and permission sets your service agent needs to run.
Commit, activate, and edit agent versions without breaking a live agent.
Add, edit, and remove subagents to shape what your agent can handle.
Improve FAQ Answers with Prompt Templates
Integre um fluxo e um modelo de prompt flexível para gerar um boletim informativo personalizado.
Pass a customer's question into a flex template with a free text input.
Crie um agente personalizado para responder e resolver as questões dos clientes.
Activate template versions and learn why an activated version can't be edited.
Spot where masking doesn't apply so you keep sensitive fields out of prompts.
Build Flow-Backed Agent Actions
Crie fluxos prontos para agentes e configure agentes para aproveitar ao máximo esses fluxos.
Add a flow-backed action in Builder and require confirmation before it runs.
Write action and input descriptions the LLM uses to pick and fill actions correctly.
Control Subagent Reasoning and Routing
See how a subagent's name and description steer which subagent handles a request.
Use variables, conditional instructions, and filters to enforce business rules for agents.
See how your reasoning instructions become the prompt the LLM reads.
Explore how Agent Script defines flow actions and user confirmation.
Force a lookup before a destructive action with a required-workflow pattern.
Aprimore um agente de serviço com fluxos, subagentes, ações e um modelo de prompt personalizado.
Deploy and Route Conversations to Your Agent
Set up a routing configuration, messaging channel, and web deployment for your agent.
Set the Route Work action target so conversations reach your agent.
Connect an inbound Omni-Channel flow to your Messaging channel.
Diagnose flow errors that send work to the fallback queue.
Build an escalation flow that hands conversations to a human queue.
Publish a web deployment and republish it after changes.
Saiba como implantar agentes de IA nos canais de clientes
Test and Troubleshoot Your Agent
Criar uma relação de confiança em seus agentes do Agentforce com o Centro de testes do Agentforce.
See a no-code batch test run in Testing Center.
Preview your agent in Builder to catch wrong actions before you submit.
Read the reasoning trace to find why a subagent or action wasn't chosen.
Diagnose and resolve common agent behavior and configuration issues using built-in tools.
Resolve provisioning and activation errors when your agent won't go live.
Earn the Agentforce Service Agents Superbadge
Review the known issues and fixes for the Agentforce Service Agents Superbadge.
Build an Agentforce employee agent that uses flow-powered actions to manage tasks.
Customize an Agentforce Service Agent to handle customer inquiries.
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