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+600 pontos

Projeto

Set Up Salesforce Knowledge

Create, customize, and manage your knowledge base.

~1 h 15 min

Configure Salesforce Knowledge

~10 min

Configure Page Layouts and Create Record Types

~15 min

Set Access for Lightning Knowledge

~10 min

Create and Customize Data Categories

~10 min

Create and Manage Articles

~15 min

Manage Cases Using Articles

~15 min

~1 h 15 min