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+500 pontos
Módulo
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Add to Favorites
Adicionar a Trailmix
~50 min
Get Started with Knowledge-Centered Service
~10 min
Incompleto
Manage Article States
~10 min
Incompleto
Set Up Lightning Knowledge for KCS Users
~10 min
Incompleto
Optimize Article Search and Quality Audits
~10 min
Incompleto
Use Evolve Loop to Improve Your Process
~10 min
Incompleto
~50 min
Disponível na seguinte trilha
Aprimorar o Service Cloud com o Lightning Knowledge