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Aprimorar o Service Cloud com o Lightning Knowledge
Forneça aos agentes as informações certas, no momento certo e no formato certo para fechar casos.
Noções básicas do Knowledge para Lightning Experience
Usar o Lightning Knowledge para criar uma base de conhecimento a fim de melhorar o atendimento ao cliente.
Lightning Knowledge Setup and Customization
Create record types and page layouts to optimize Lightning Knowledge for your business.
Noções básicas de pesquisa no Knowledge
Saiba como a pesquisa funciona no Salesforce Knowledge e personalize sua organização para obter melhores resultados.
Lightning Knowledge Migration
Unlock the full power of Knowledge by migrating to Lightning Knowledge.
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
Knowledge Grounding for AI: Quick Look
Prepare your knowledge base to optimize AI-generated content.
Unified Knowledge: Quick Look
Connect third-party knowledge in Salesforce to ground generative AI features for Einstein.