Skip to main content
주제#Omni-Channel Implementation

#Omni-Channel Implementation토론 중인 항목 0개

질문해 보세요...
Lou Derango 님이 #Trailhead Challenges에 글을 올렸습니다
2025년 3월 12일 오후 3:08

Is there a known issue with selecting the report type?  Omni-Channel trailhead using custom reports 

 

It shows correct report type in the screenshot, but still get the error. 

 

I did find an anomaly in the selection of the category.  I can only assume the app looks for the report in a specific category which has a miss-match. 

 

Any thoughts? 

Is there a known issue with selecting the report type? Omni-Channel trailhead using custom reports It shows correct report type in the screenshot, but still get the error.

 

 

Screenshot 2025-03-12 094909.png

See the "Store in Category" doesn't match what was actually selected.  Repeated the process several times, and other selections are shown verbatim of category selected and what is shown in summary... except for "Customer Support Reports" 

 

Screenshot 2025-03-12 093108.png

 

 

Screenshot 2025-03-12 093125.png

 

 

 

#Trailhead Challenges  #Omni-Channel Implementation

댓글을 작성하세요...
0/9000
Roman Regmi 님이 #Omni Channel에 질문했습니다
2025년 3월 11일 오후 7:24
Unable to see the Presence Status value in Omni Channel

I have added the Presence Status to the Profile, but can't see option for online status. I have enabled the user as a Service Cloud User. However, that too didn't work.   

 

Note : this configuration is done for custom objects. Also, I can't see the Queue I have created. 

 

Unable to see the Presence Status value in Omni Channel

 

Screenshot 2025-03-12 010739.png

 

Screenshot 2025-03-12 010821.png

 

#Omni Channel  @* Service Cloud *

 

 

#Omni-Channel Implementation  #Service Cloud

답변 5개
  1. Roman Regmi
    2025년 3월 17일 오후 5:09

    @Laura Buonaiuto I have done that (As shown in the screen shots). It still doesn't show.

답변을 작성하세요...
0/9000
Pamela Janet (CMI CRM) 님이 #SF Implementation Partner에 글을 올렸습니다
2024년 4월 23일 오후 9:06

Can you recommend a Saleforce implementing partner in Guatemala?

 

#SF Implementation Partner  #Omni-Channel Implementation

댓글을 작성하세요...
0/9000
Nelson F (Ritz-Carlton Yacht Collection Senior Salesforce Admin) 님이 #Service Cloud에 질문했습니다
2023년 11월 21일 오후 3:04
Can we prevent bulk case assignments via omni-channel?

Looking to implement omnichannel so it can route cases in a round-robin fashion. We hit a speed bump when we realized that omnichannel routes cases based on the capacity of an agent. Wondering if there is anywhere in OmniFlow that we can route work 1 at a time regardless of that agent's capacity.

 

#Omni Channel #Omni-Channel Implementation

답변 1개
  1. Magulan Duraipandian (Salesforce)
    2023년 11월 21일 오후 11:04

    Nelson,

    If the agent has capacity, then it will assign all the cases until the capacity is full if only one agent was available at that time. Round Robin is not possible if the agent have capacity and available.

답변을 작성하세요...
0/9000
Amanda Malloy (Salesforce Senior Business Analyst) 님이 * Salesforce Administrators *에 글을 올렸습니다
2017년 7월 21일 오후 7:11

I know it's Friday afternoon but I need some help with Omni-Channel implementation. Who can help me understand why my cases are not routing to OC? I've read the documentation (numerous times), as well as, followed the steps to test the implementation and it still isn't working. I WILL get this to work before I leave the office today. :) Anyone?!

댓글 2개
댓글을 작성하세요...
0/9000
Roshan Sahatiya (Salesforce Director, Business Transformation Architect) 님이 * Salesforce Administrators *에 글을 올렸습니다
2017년 1월 12일 오전 8:58

Omni-Channel Implementation

 

I am in process of setting up Omni-Channel. The requirement is that when an Agent accepts a case, the case status should be updated to 'In Progress'.

 

I know that the owner of the case changes from the Omni-Channel Queue to the agent who accepts the case, however this event doesn't trigger any workflows rules or Apex triggers which makes field updates hard.

 

Have anyone experienced the same scenario or have gotten a way around it? Any ideas would be appreciated.

 

Thank you

댓글을 작성하세요...
0/9000
Xavier Nazario (Customer Salesforce Administrator) 님이 Service Cloud Users에 글을 올렸습니다
2015년 8월 5일 오후 12:07

I see that the Omni-Channel Implementation link actually works from the list on the left pane of this group, but under "Known Issues - Fixed" for Summer 15 they state that the links to the Implementation & Dev guides (within the Omni Channel setup screen) have been fixed...but they don't appear to be, still get an invalid redirect error for both.

Can someone tag the proper resource to alert them? The links they provide in the "fixed" page also give an error :)

댓글 7개
  1. David Darkins (Accenture)
    2015년 8월 5일 오후 12:49
    Oh no sorry....they previously worked for me and it was what the product management team sent me.
댓글을 작성하세요...
0/9000