I was testing Auto response rule for Email to case scenario.
In Case Auto-Response Rules setting I have set Critieria is Email origin should equals to Email & selected email template & Checked "Send response to all recipient"
Email to Case set up - check attached picture
After sending email to service email address. Case is created & can see auto response under Case-> Feed but unable to see in Customer Inbox.
So, I followed all the required steps but unable to catch issue.
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With the holiday season approaching I'm trying to figure out the best criteria to input into the Case Auto-Response Rule if we want to customise the response to be sent only on certain dates. ie. 25 Dec, 26 Dec and 1st Jan only.
Can someone please point me toward the correct fields to select for the criteria? Thank you.