Twilio for Salesforce

Hi Guys, 

I'm working on Twilio salesforce integration to enable the voice call feature into my salesforce. For that I've installed Flex CTI package from AppExchange, and I've configured finally it reached my expectations. Now I totally blocked at getting the real time transcription into salesforce. Let's say I'm an agent and I have a customer, when I make a call from salesforce using the softphone option to my customer, at that moment it should fetch the real time transcription from twilio to salesforce while the conversation is going on in between agent and customer.  

I'm not aware of this process, so if anyone might be aware of this process, could you please kindly help me to fix this issue.  

I need to fix this problem ASAP.  

Note: Since I'm already using this Twilio flex, I should not switch to any other connectors like Amazon connect, ringCentral or any others. 

Waiting for your support with lots of hopes!

After being told that Twilio for Salesforce is STILL a beta product, and thus support is limited (my first interaction is to be told we probably wont help you). I am looking for alternatives. Enterprise cannot have long-running Beta products; it looks like this might be abandonware based on how long its been in beta? I inherited this product, so I have no real loyalty to it. 

If you have any suggestions, we send SMS via Apex triggers and rarely manually; however, the LWC is essential to receive and read responses. 

Hello Twilio for Salesforce group!

I am working on a Twilio Flex integration with Salesforce using the Open CTI Connector on Salesforce AppExchange, and want to pass data (the Call SID) into the Contact object that pops up when a call is accepted from the plugin.

Is this currently possible?

We are starting to get error messages because this package still uses API versions less than 45.  Twilio Support has provided no help or expected timeline for a new version (current one is over a year old).  Has anyone found a work-around, or are you planning a move to another product?

We're currently able to send and view messages out of Salesforce using Twilio.  But reply messages (or any incoming messages) are not coming into Salesforce at all.  I'm able to retrieve in the Twilio web app though. So I'm manually updating users of replies (which is time consuming obviously.)  Anyone encounter a similar problem and possible fix?  

We use Twilio for two-way texting, but we’re experiencing issues where customer messages either don’t reach us or arrive with significant delays. Any suggestions?

I have a client that's been using Twilio For Salesforce for the past couple of years without issue, but recently the process that retrieves new messages for Salesforce has stopped actually creating those messages. The only way new messages are created now is when users go to a page with a 1-to-1 text component (like a contact record), and then it only brings in new texts from that individual person. I've confirmed that the process is still scheduled and tried deleting and rescheduling the job, but none of that has made a difference so far. Anyone have any insight here? 

1. How do we update the Twilio for salesforce app to the latest version? I don't see an option anywhere. 

2. We are having an issue where we are unable to delete a contact if it is the last one in the household with NPSP. Salesforce support says this is related to Twilio for Salesforce. Has anyone else encountered this error?