I am a consultant & have a client that has asked us to uninstall all the related packages. I am unable to continue as the subscription has expired. Due to this, I cannot access any of the records associated with the package to uninstall the package. I had a coworker who was working on this previously, prior to being moved. I have tried every avenue I can think of & still cannot get anyone who can actually help. I did speak to someone on Friday, who said he didn't know who to send me, to which just sounds like an excuse.
I need to get this taken care of ASAP as they are over their data usage currently.
I have reached out to Salesforce, so they are aware that I am unable to get anyone at Certinia to get back with me.
- I want to assure you that this has our attention. I've received your email and looped in our Customer Success team, who will be able to assist further and will be in touch with next steps.
