We have agents reporting that when an inbound call comes in and the agent clicks accept, the call does not accept and then gets routed to another agent, and the original agent automatically goes offline.
답변 5개
HI @Osman Rehman , This can also happen if unified routing is enabled but not configured properly. If you have unified routing enabled in your contact center, make sure it's disabled unless it's fully set up. Also, when agents mark themselves online, tell them to wait until the dialpad's input bar becomes editable (you can actually type a number into it). There's usually a lag between marking yourself online and the dialpad actually going live, that moment when the dialpad becomes editable is when you're actually online.
