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One of my customer has issues viewing reports since I updated the reporting from Tableau 7 to Tableau 8.

When they login via trusted authentication to our reporting, it keeps looping / loading but no reports are showing up (screenshot 1).

tabbootstrap error with server 8.0.3 - trusted authentication

They have tried all different browsers and emptied their cache but nothing works.

 

The only issue they get is from Internet Explorer (screenshot 2 and 3).

2.png

3.png

So when I look at the source I see Tableau is using something from Javascript / tabbootstrap.

Nevertheless I have no idea how to solve the issue. Anyone else tackled this issue or any idea where to start?

 

All other customers have had no issues with the upgrade.

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