Hi Salesforce Community,
I'm currently exploring Salesforce Agentforce licensing and am trying to better understand the difference between Metered and Unmetered licenses.
From the documentation and various discussions, I understand that both licensing models support Agentforce capabilities, but I'm looking for more practical guidance on when each model should be used.
Specifically, I'd appreciate clarification on the following:
- What exactly is considered a "metered" interaction or consumption in Agentforce?
- How does Salesforce measure usage under a Metered License (conversations, actions, tokens, requests, etc.)?
- What are the limits and cost implications of Metered Licensing?
- How does an Unmetered License work in comparison?
- Are all Agentforce features available under both licensing models?
- What are the recommended use cases for choosing Metered vs. Unmetered licensing?
- For a scenario with:
- Internal Employee Agents
- Customer-facing Service Agents
- High-volume automated interactions
- Which licensing model would be more cost-effective?
- Is there any way to monitor or forecast Agentforce consumption before deciding on a licensing strategy?
If anyone has real-world implementation experience, licensing guidance from Salesforce, or lessons learned from customer deployments, I would greatly appreciate your insights.
Thanks in advance!
#Agentforce #SalesforceAI #SalesforceArchitect #Salesforce Developer #Salesforce Admin
- Metered: Agentforce usage is charged based on consumption; for agentic usage, the main unit is generally actions, not simply tokens or conversations.
- Flex Credits: A standard Agentforce action currently consumes 20 Flex Credits, while custom actions are also measured by the number of actions called.
- Unmetered: Certain licensed users/features can use qualifying Agentforce capabilities without consuming Flex Credits, when the required licensing, permissions, and execution conditions are satisfied.
- Important: “Unmetered” does not mean everything in the agent is free; underlying services such as Data 360 can still consume credits.
- Employee Agents: Agentforce add-ons provide unmetered Agentforce usage for employees; the Agentforce User License, by contrast, provides metered employee usage and requires Flex Credits.
- Customer-facing Agents: Salesforce currently offers both Flex Credits (pay per action) and Conversations (pay per conversation) for customer-facing agents.
- High-volume usage: Consumption-based pricing makes the cost depend on actual usage, so action/conversation volume and the specific features used need to be estimated rather than assuming one fixed cost.
- Monitoring: Use Digital Wallet to monitor Agentforce consumption and usage in the org.
- Forecasting: Salesforce recommends reviewing actual Digital Wallet consumption and working with your Salesforce Account Executive for contract-specific pricing and usage estimates.
- Bottom line: Metered = pay according to usage; Unmetered = qualifying usage included through specific licenses/permissions. Which is more cost-effective depends on your users, volume, features, and contract—not simply whether the agent is internal or external.
Also, go through the doc it helps you--->
Agentforce and Generative AI Usage and Billing | Salesforce Help
Considerations for Agentforce Employee Agent | Salesforce Help
Metering for Agentforce and Generative AI Usage | Salesforce Help
