Aloha everyone!
We're evaluating Salesforce's native Document Processing feature (under the Automations tab) as a replacement for MuleSoft IDP, which is a significant recurring cost for us and which we're barely using relative to what we're paying for it.
- To use Document Processing, we had to activate Agentforce Agents. Does Document Processing usage draw from Agentforce/Data Cloud credit consumption, or is it billed/metered separately?
- Where can we actually see this consumption in our org? We can't find a clear place to monitor usage tied to Document Processing specifically.
Much mahaloz,
Reno Redaja
#Agentforce #TrailblazerCommunity #Salesforce #Data Management #Automation
Hi @Reno Redaja
Based on Salesforce’s current Flex Credits model, Document Processing should be evaluated as part of the metered Agentforce usage rather than assuming it has a completely separate credit pool. Salesforce uses Flex Credits for metered Agentforce actions, and usage can be monitored through Setup → Digital Wallet.
If you don’t see a specific “Document Processing” entry, check the relevant usage type/action details in Digital Wallet, since Salesforce groups consumption by usage type rather than necessarily displaying every feature as a separate line item.
I’d also recommend checking your org’s Flex Credits Rate Card/contract, because the actual multiplier and billing treatment can depend on the specific usage type and entitlement.
https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&type=5&utm
salesforce.com/en-us/wp-content/uploads/sites/4/assets/pdf/agentforce/Flex-Credits-Rate-Card-02.23.2026.pdf?utmHope this helps clarify where to look.
