I'm in the middle of migrating from Chatter to Slack Channels for Records at my company and wanted to share four product gaps we hit along the way.
I submitted all four to the IdeaExchange and also to the Slack Community workspace
#feedbackchannel, which I only just learned about through this process.
If you haven't heard of it, the Slack Community workspace (
community.slack.com) has a dedicated #feedbackchannel where ideas go directly to Slack PMs and have been known to get actioned quickly. Worth knowing if you've only been posting here or to the IdeaExchange.
Here are the four ideas, upvotes appreciated:
- Slack Channels for Records: Add Branded Slack Button in Dynamic Highlights Panel — when Dynamic Forms is enabled on a Lightning record page, the Slack integration surfaces as a plain "Open in Slack" text button instead of the branded Slack button. Confirmed with Salesforce Support as a limitation of the Dynamic Actions framework with no workaround today.
- Slack Channels for Records: Parent Channel Routing for Custom Object Hierarchies — no way to route or prompt a user to use a parent record's existing channel when creating a channel on a child record.
- Slack Channels for Records: Set Default Sidebar Sections by Object Type — no way for admins to define which sidebar section a channel lands in by default when created by Slack Channels for Records.
- Slack Channels for Records: Hierarchical Record Display with Notifications — no way to see where a record sits in its object hierarchy from the Slack sidebar without clicking into the record.
If you are planning a Chatter to Slack Channels for Records migration or are in the middle of one, would love to hear your perspective in the comments.
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