Hello, I reached out to the Salesforce Support Agent to learn more about Headless 360 specifications. I was advised that my request would require support from a specialized team via a Partner Engagement or Guide Engagement, which typically involves a PAM. However, I’ve been informed that our account does not currently have a dedicated PAM assigned.
My Questions:
- What is the best way to get assigned a Partner Account Manager (PAM) for a new partner account?
- Are there any prerequisites or processes required to initiate a Partner Engagement or Guide Engagement?
Has anyone faced a similar situation, and how did you resolve it? Any guidance, experiences, or recommendations would be greatly appreciated. Thank you in advance!
답변 2개
Hello @Deepika Khanna
,
Thank you, I will submit a case. My current case support agent said to reach out to this email from my side "
partnertrailguide@salesforce.com" as well. I will update with the steps that are successful in getting a PAM assigned.
