No desafiopede para que eu inclua "Has Support Plan" e "Support Plan Expiration Date", como não encontrei, inclui (Imagem abaixo) o que achei que poderiam ser. Alguém pode me ajudar nisso?
#Trailhead Challenges
Hi Monique,
The "Has Support Plan" and "Support Plan Expiration Date" fields are different from the "SLA" and "SLA Expiration Date" fields. Here is how to find them:
1. The fields "Has Support Plan" and "Support Plan Expiration Date" exist on the Account object and are part of Service Cloud functionality. They are separate from the SLA fields.
2. In Lightning App Builder or the Page Layout editor, search for these exact field names in the "Fields" panel on the left. Try searching for "Support Plan" in the field search box.
3. If the fields do not appear, verify that your Trailhead Playground has Service Cloud features enabled. Some Trailhead modules require a specific org type (Developer Edition with Service Cloud). You can check by going to Setup, Company Information, and looking at your Edition.
4. If you are using the Page Layout Editor (not Lightning App Builder), go to Setup, Object Manager, find the Account object, then "Page Layouts". In the field list at the top, scroll or search for "Has Support Plan" - it should appear there if Service Cloud is enabled.
5. The SLA fields you added (SLA, SLA Expiration Date) are not the same as the Support Plan fields. You need to remove the SLA fields and find the correct "Has Support Plan" (checkbox field) and "Support Plan Expiration Date" (date field).
If the fields are missing entirely, try creating a fresh Trailhead Playground for the module and reconnect it.
Mani G
Principal/Founder
https://Keneland.com
