1)Universal Containers (UC) wants to deploy an Agenttorce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged-in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available
What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?
A. Create an Omni-Channel flow that routes messages to the agent.
B. Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.
C.Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.
2)Coral Cloud Resorts is uploading thousands of new HTML knowledge articles files for a resort launch.
To ensure Agentforce retrieves accurate responses quickly, which chunking strategy should be used when creating a new index?
A. Conversation-based chunking
B.Section-aware chunking
C.Semantic-based passage extraction
#Trailhead Challenges
1.
A omni channel flow will link messaging session to Agentforce agent.
2.
B - html will have sections and chunkinv with that will be easy.
