Hi everyone,
I am trying to edit our Kanban Board and add a Work status to a column. I click on Configure Board. Then click the column I want to manage. Scroll down and select the Work status I want to add to the column. Then click Save.
After 30 seconds or more I receive a generic error: CPU Time Limit Exceeded. I have tried different times of day, and different days. Two co-workers have tried as well and have the same issue.
I then went to our full sandbox, and after 3 attempts was finally successful on the 4th attempt.
Salesforce support analyzed a debug log and confirmed the problem is not on the server side, it is the AA managed package causing the issue.
Any thoughts on how I can save the change without receiving the error?
Hello Laura,
That CPU time limit error you're getting while updating the Kanban Board in Agile Accelerator is likely due to the managed package running too much Apex behind the scenes when saving the changes. Since it's a managed package, there's not much you can tweak directly in the code, but you can try a few workarounds. Try doing the update in an incognito window or a different browser to avoid any caching issues. Also, see if you can temporarily reduce the number of records or columns on the board — that can ease the processing load. Some users have had better luck by cloning the board and then making edits to the cloned version. If you’ve got any custom automation on Work or Status objects, try disabling it just while you make the update. And since you were successful after a few tries in the sandbox, trying again during off-peak hours might help. If all else fails, ask Salesforce to escalate it to the Agile Accelerator team — they might be able to suggest a fix or workaround.
