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Jacky Lee (Trust Sforce) 님이 #Sales Cloud Einstein에 질문했습니다
2025년 2월 20일 오전 10:59

Manually Log Email by Outlook Integration and Automatically Log Email by Einstein Activity Capture simultaneously

Hi everyone,    Is it possible to Manually Log Email by Outlook Integration and Automatically Log Email by Einstein Activity Capture simultaneously. Some internal emails haven't been captured by EAC, so users need to log them manually, but they didn't find the "Log Email" button.    If yes, can you guide me how to do it?   

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  1. Ashwini Garwandha (Salesforce)
    2025년 2월 20일 오후 1:13

    Hi @Jacky Lee

     

    Please refer to below help articles:  

    https://help.salesforce.com/s/articleView?id=000383611&type=1

    https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_outlook_integration_eac_manual_log.htm&release=228&type=5

     

    https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_outlook_integration_manual_log_eac_inbox.htm&release=234&type=5

     

    Hope this helps. Thanks! 

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