For the trail "Use All the Service Console Productivity Tools Together", I'm unable to access the case numbers 00001002 and 00001016, infact there are no cases visible at all (I did select the All Cases view)
Did anyone else face this issue?
답변 3개
Hi ,
For interest of other audience if you can't find 00001002 or 00001016, you can set the case number as below from salesforce classic.
1. Navigate to Setup > Build > Customize > Cases > Fields
2. Click Edit against Case Number
3. Enter last 4 digit for the number you need in 'Next Number' box. e.g. if you need case number to be 00001002, enter 1002.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8AQHSA3
