We have made the connection between Sales Cloud and Marketing Cloud and we want to send SMS to contacts.
Do I have to do some configuration in sales to be able to send them SMS?
Thanks!
Hello @Florencia Sandler,
Contacts are added to the MobileConnect when they are subscribed to a keyword. Make sure the Opt-out and Opt-in keywords are set up (note that if you use from name in MobileConnect, the STOP keyword may not work, requiring a custom opt-out process).
Once the configuration is complete, you can create SMS messages and proceed with sending for example using journey builder and subscribe contacts to the keyword at the send out time (make sure you have their consent to do so if it is a promotional SMS).
If you need to trigger SMS from Sales Cloud, consider using campaigns and Journey Builder with salesforce entry source which allows you inject contacts in the journey once they added to campaign.
