Hi there, Currently multiple people can edit the same Knowledge Article in our environment. Is this really still an issue for everyone?
I imagine we all understand the risk of multiple people editing articles at the same time.
I can see this was raised in idea exchange in 2014 and has 20 votes.
Thanks
답변 5개
I was thinking about a Record Trigger flow to call an Approval Process to "Lock" the record, but I don't know if the last modified by person could unlock the record maybe recall the approval. But then I thought, maybe a simple Rich Text Field "Alert" to display when the Article is in Status "Draft". Maybe add the Last Modified information below the Alert?
Last Modified could be placed under the Rich Text Field ?
