Trying to deactivate a case record type but getting the following error
I checked the identity user profile and the case object isn't showing up over there #Service Cloud #Record Type #Sales Cloud
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Hi Shahwan,
You cannot deactivate any record type if they are in used. Remove that usage of the record type to the assigned profile (in your case which is 'Identity User').
- Goto Settings -> Users -> Profiles -> Select respective Profile (Identity User) -> Record Type Settings ->Select respective Object (Case).
- Change the Record Types and Page Layout Assignments to the --Master--
- Now you can uncheck the 'Active' checkbox and delete that 'Record Type'.
- After following all these steps if you still getting any issues then you can explore following links as well- link 1). (This record type cannot be deactivated because the following profiles use this record type as default. - Salesforce Developer Community) link 2). (Error ‘Profiles use this record type as default’ on record type Deletion or Deactivation (salesforce.com)).
Thanks!!
