Hi All, I am working on Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. I have completed all the requirements. Still i am getting the message that the product support case is not created but i can see that in cases tab.

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Keiji Otsubo
2022년 8월 5일 오전 4:49
Hi @Divya Kalra,

Please check this article.

https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000C4o26SAB

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Hi All, I am working on Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. I have completed all the requirements. Still i am getting the message that the product support case is not created but i can see that in cases tab.

Trailhead Challenges

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