For some reason, the "prompt to log" with Gmail Integration no longer brings the "To" Salesforce Contact, only the "From" which is the Salesforce User. Has someone else experienced this same issue ? This causes to having to re-add the Salesforce Contact before logging the email under the correct Record. #Gmail Integration
Alright, apparently this is a known issue and is due to Gmail's new UI. Here is the information I received:
This behavior with Gmail Integration is due to Gmail's new UI. Due to Gmail's new recognition system in the To, CC, and BCC fields, Gmail Integration's interaction with the email recipients in Gmail is affected. Gmail Integration's side panel couldn't determine anymore if there is an email address in the To, CC, and BCC field. Please know that our internal team is already aware of this issue and an internal investigation is already being performed. A known issue is published on this in which you may follow and mark "This Issue Affects me". ================= Known Issue: Gmail integration auto search and Insert Availability may fail for users that are using Gmail's "Rapid Release Channel" https://trailblazer.salesforce.com/issues_view?id=a1p4V000002Pqv0QAC ================= As a workaround, our R&D team advises users to reverting to "Scheduled release" in Google Workspace account settings.
Hoping this helps others... and gets resolved soon !
