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Jas Salesforce (Self) 님이 #Automation에 질문했습니다

Hello team,

Need help plz.

I got salesforce flow which is running on accounts to update ownership based on accounts billing zip code. At the same time i have got a duplicate rule which is checking name and address matching. Duplicate rule is set to allow on creation and edit with alert and report.

 

My flow is failing when creating duplicate record and blocking to create account. Where i have set duplicate rule to just warn the users. 

 

So now i have set duplicate rule to block on creation and edit. Where I want to just warn the users, dont want to stop them to create accounts.

 

Is it a known issue or if there is a fix for it and i am missing something. 

 

#Flow #Ask An Expert #Sales Cloud #Automation 

 

Error:

“Error element Update_Account_Zip_Code (FlowRecordUpdate). The flow tried to update these records: null. This error occurred: DUPLICATES_DETECTED: Use one of these records?. You can look up ExceptionCode values in the SOAP API Developer Guide 

 

Any idea please

 

Thanks

Jas

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