Hi there,
I have set up a workflow to trigger an email alert anytime a checkbox is marked as true on the case object. The problem is that anytime the record is subsequently edited and meets the criteria, the trigger sends an email again. Any idea how to stop this?
Thanks
답변 9개
Yea, so since you are not setting the checkbox back to false i think some other field in your criteria is changing in matching with every update.
I think a new checkbox field should be ok to add just to block the repetitive emails.
