I am on the "Learn Admin Essentials in Lightning Experience > Prioritize Leads with Einstein Lead Scoring" trailhead/module, but cannot request the special Trailhead Playground with Einstein Lead Scoring, as prescribed in the module. When I follow the link in the instructions ("Sign up for a free Developer Edition org with Einstein Lead Scoring."), I fill in the form, but continue to get an email indicating there was a temporary error, however, after repeated attempts over the past week, nothing changes. I have forwarded the error email to Support, but have not heard anything back. I tried again this morning with the same results, and decided to call the support number instead (415-901-7010). I was greeted with a recording that said the number was no longer in service. So here's a couple problems: 1) I can't continue with the trailhead because the instructions specify that I have to use that type of playground, and I can't get it ("Always check that you’re using the Trailhead Playground or special Developer Edition org that we recommend.")
2) That trailhead module is apparently out of date, because it seems that the automated request process hasn't worked for a while, the support email address from the automated email reply is not being monitored, and the phone number is no longer in service. (BTW The sign-up and "Almost there ..." screens have not bee updated in 6 years, as indicated by the copyright notice. Are we a little uncoordinated here ... it seems so.)
3) Getting problems such as this are EXTREMELY difficult to get resolved because the Trailhead Chatbot doesn't get the problem; searching the Trailhead online help doesn't show anything apparently relevant; and reaching out in multiple directions for help (such as filling in this form) has produced no results.
Apparently lots of other people have run into similar problems, and the Help provided has been less than stellar, otherwise this problem wouldn't be resurfacing year after year.
Suggestions?
I had problems with this one too. after some frustration I just went ahead and created a new and did login again and that worked. No idea why it was grumpy the first time around. Remember you have to swap you the new id when you login. Good luck! Now im at sharing unit and my hair is getting more gray by the minute.
