Trying to set up Service Cloud Voice using https://help.salesforce.com/articleView?id=sf.voice_setup.htm&type=5 (https://help.salesforce.com/articleView?id=sf.voice_setup.htm&type=5)
When it says:
Enable Service Cloud Voice.
From Setup, enter Voice Setup in the Quick Find box, then select Voice Setup.
Select Turn On Service Cloud Voice.
I don't see the setting. any ideas? Do I require an additional license?
답변 2개
Tom Bassett (Vera Solutions) 
Forum Ambassador
Hello Jonathan,
Yes you need the necessary licences to see this for Service Cloud Voice.
If you need to purchase then I suggest you reach out to your Salesforce AE.
If this helps please mark as best.
Thanks Tom
