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Is anyone else having issues with the SF authenticator not intelligently saving their trusted location? I have toggled to always approve from my home so many times, enabled Einsten, have the locationi for the authenticator always on and have a version higher than 3.0  and it does not seem to be working.

 

It's very buggy. I am propmted to constantly have to approve when I log in at least several times a week from the same approved location. It's extremely frustrating and I do NOT want to roll this out to our company if this is going to be the case.

 

I was curious if anyone else is having the same issue?

 

Thanks!

 

Kim
답변 3개
  1. 2021년 5월 2일 오후 10:17
    Hi Kim, 

     

    That is definitely not normal, as you shouldn't have to reauthenticate that many times. In my own org, I only have to reauthenticate if I use a new device, but from my primary computer that it's in the same location, I don't have to. I would check your login settings to see if an admin set a very secure policy that requires users to continuously authenticate more than the default settings. 

     

    Thanks,

     

    Mikey
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