Managed Social Account visible to admin but blank for other users

Question

when replying to a post from service console case, as an admin i can find the Managed social account but it is blank for other users.

I have checked the permissions and sharing settings and everything looks fine. Please guide me if i am missing something.

Thanks

Ed Ruzol · Answer

Hi Veena,    Here's a related article regarding this issue:   https://help.salesforce.com/articleView?id=000229140&type=1   ​​​​​​​Hope this helps!

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