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Topics#Customer ServiceTammy Summerson의 질문
Tammy Summerson (Applied Systems) 님이 #Customer Service에 질문했습니다
2016년 10월 31일 오후 7:00

Who is the case owner when using Case Teams? Is it the agent that pulls the case or will it be the Case Team if the agent belongs to a team? Thank you

We are considering using Case Teams. I have read through documentation but would like to know who will be listed as the case owner>

 

Thanks
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  1. Sunil Sarilla (M&G Investments)
    2016년 10월 31일 오후 7:07
    Hi Tammy,

     

    Irrespective of wether you have setup the Case Teams or not the user who is listed under the Case Owner field on the Case will be the Owner of the Case.
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