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Topics#Reports & DashboardsAngela Ihrig의 질문
Angela Ihrig (EspriGas) 님이 #Reports & Dashboards에 질문했습니다
2017년 8월 11일 오후 9:19

Can I create a dashboard/report that shows a user their time since last accept in omnichannel?

I want my reps to have a better level of visibilty and ideas on how to do this without giving them access to the supervisor panel?
답변 2개
  1. Jeff May
    2017년 8월 12일 오후 1:39
    You can create a custom report type for "Live Chat Transcripts", then build your reports using that.
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