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Topics#Customer ServiceMaddy Yeazel의 질문
Maddy Yeazel 님이 #Customer Service에 질문했습니다
2016년 1월 4일 오후 7:16

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view

Is there a way to run a case history report based on the initial case owner. IE - Find how how many cases are initially going into our company's "unassigned" list view
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  1. Brian Makas (N/A)
    2016년 1월 4일 오후 7:27
    Yes & no.  

     

    You can't do this out of the box but if you leverage process builder you can save the first owner name to a new custom field and then base the report on that going forward.
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