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Travis Dorr ๋‹˜์ด #Customer Service์— ์งˆ๋ฌธํ–ˆ์Šต๋‹ˆ๋‹ค
2017๋…„ 1์›” 20์ผ ์˜คํ›„ 2:46

How can we track the amount of time we are spending actually working our cases?

How can we track the amount of time we are spending actually working our cases?

 

We need to justify staffing for planning purposes and it would be beneficial if we can show the actual amount of time it takes us to work each case.
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  1. Rฤwiri Catindoy (Fonterra)
    2017๋…„ 1์›” 20์ผ ์˜คํ›„ 2:59
    You mean 'Case Resolution Time'?
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