select default article type for knowledge migration

Question

I'm trying to use the Lightning Knowledge Migration Assistant to move multiple article types into Lightning. It errors out and tells me that the default article type has to be set to "None." When I go to Knowledge Settings in Classic and try to change the default article type to "--None--" (one of the available options), it won't let me save the changes. All of the documentation I've found for doing the migration says you have to change the default article type to "None." Am I missing something here?

Jayson Morales · Answer

Hi Bruce,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Salesforce Knowledge User group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oVV

Hope that helps.

Regards,

Jayson

select default article type for knowledge migration

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