Skip to main content
Topics#Customer ServicePeter Cowen의 질문
Peter Cowen (selenity) 님이 #Customer Service에 질문했습니다
2016년 12월 26일 오후 7:19

Case escalation not considering public holidays

Is there a way to set the case escalation to consider public holidays before escalating a case. 

 

Or is it better to switch from case escalations to entitlements and milestones? If it is can we get milestones to consider public holidays 
답변 2개
  1. Joseph Bauer (Passage Technology)
    2016년 12월 26일 오후 8:03
    Yes you can, just setup company holidays:  Navigate to Setup | Administer | Company Profile | Holidays.
답변을 작성하세요...
0/9000