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mahesh kumar 님이 #Customer Service에 질문했습니다
2015년 1월 20일 오전 6:04

deflection technique to reduce the number of interactions for a contact center

14. what is a common deflection technique to reduce the number of interactions for a contact center?

 

a. recommend articles during a call for a support agent.

 

b.suggest articles for a web-to-case questions

 

c.recommend articles prior to a live agent session

 

d.suggest article for an email-to-case questions.
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  1. mahesh kumar
    2015년 1월 20일 오전 6:12
    Any one please let me know the answers, (choose 2)
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