I have installed the connector and uninstalled it several times (and restarted his computer several times too) with no improvement. The connector is active and his tasks, contacts and events are syncing correctly.
Cannot see the side panel even though he has both the "Side Panel (Beta)" and "Add Email" checkboxes checked in his Salesforce for Outlook Configuration in Salesforce. (We have Enterprise version). When we look in Outlook under File/Options/Add-Ins, the two add-in's listed below are appearing in the "Inactive Application Add-ins" section:
Salesforce for Outlook Add to Salesforce Toolbar
Salesforce for Outlook Side Panel
When I go under "Manage Comm Add-Ins" and attempt to check the boxes for both, I get "Load Behavior: Not loaded. A runtime error occurred during the loading of the COM Add-in" for both. He is an administrator on his computer and when we installed Salesforce for Outlook we ran it as the administrator.
This is the same issue reported by another user that had no solution posted.
Any help is appreciated
답변 1개
I'm going to hesitantly suggest re-installing outlook and then re-installing the plugin....
That's an answer driven mainly by superstition to be honest.
