I have uninstalled and re-installed saleforce for Outlook 3x already so I know this is not the way to go. What do I do now? I can't get past this stage. All updates on Office and Windows 8 are to date. Any suggestions?
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Hi Kevin
The recommendation would be to rename the Sync.db file and re-sync
Follow the steps below to accomplish this:
1- Close Outlook and exit Salesforce for outlook from the system tray. Simply click on the Salesforce for Outlook system tray icon at the bottom right corner and click on Exit
2- In Windows XP:
Click on Start ➤ Run ➤ type in %appdata%\salesforce.com\Salesforce for Outlook\db and press Enter
Windows vista/7:
Click on Start and type in %appdata%\salesforce.com\Salesforce for Outlook\db and press Enter
3- In this folder rename the ‘Sync’ file to sync.old
4- Close all the windows
5- Open Outlook and then Salesforce for Outlook and resync.
